Refund Policy
You may request a return or refund under the following conditions:
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Timeframe: Requests must be submitted within 21 days of receiving your order.
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Condition of Items: Products must be unused, unworn, and in their original packaging.
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Proof of Purchase: A valid order number or receipt is required.
Note: For hygiene and safety reasons, certain items (e.g., custom lenses, personalized products) may not be eligible for return unless defective.
Non‑Returnable Items
The following items cannot be returned or refunded:
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Gift cards
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Products damaged due to misuse or accidents
Damaged or Defective Products
If your item arrives damaged or defective:
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Contact us within 3 days of delivery.
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Provide photos and a description of the issue.
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We will replace the item or issue a refund at no additional cost.
Refund Process
Once your return is received and inspected:
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We will notify you of approval or rejection.
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Approved refunds are issued to your original payment method.
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Refunds typically take 5-10 business days to appear, depending on your bank or payment provider.
Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
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We recommend using a trackable shipping service.
Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once shipped, the standard return process applies.
How to Request a Refund or Return
To start a return or refund request, contact us at:
Include your order number and the reason for your request.